Thank you for choosing Gezellig Home, where we strive to provide you with beautiful, practical, and high-quality goods to enhance the Gezellig in your life. To ensure your satisfaction with your purchases, please review our Return/Refund Policy, which outlines the terms and conditions for returns and refunds in accordance with United States regulations.
- **Returns and Exchanges**
We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
- **How to Initiate a Return or Exchange**
To initiate a return or exchange, please contact our customer support team at support@gezellighome.com. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide instructions on how to return the item.
- **Refunds**
Upon receiving the returned item and inspecting its condition, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your original payment method. The refund will cover the cost of the item(s) minus any shipping charges.
- **Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at support@gezellighome.com. We will work with you to arrange a return, exchange, or refund, including covering any return shipping costs.
- **Non-Returnable Items**
Certain items are non-returnable, including:
- Personalized or customized items
- Gift cards
- Final sale items
- **Shipping Costs**
Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or defective item.
- **Cancellations**
To cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will process the cancellation and issue a refund. Once an order has shipped, the standard return process applies.
- **Changes to the Return/Refund Policy**
We may update this Return/Refund Policy periodically. Please review the policy regularly for any changes.
- **Contact Us**
If you have any questions or concerns regarding our Return/Refund Policy, please contact us at support@gezellighome.com.
By making a purchase from Gezellig Home, you agree to the terms outlined in this Return/Refund Policy.